Bring Microsoft Teams to your contact center
Connect your SIPRTC voice platform to Teams and run customer conversations inside the environment your people already live in — keeping your numbers and your carrier contracts.
Teams at the heart of your contact center
The integration removes the app-switching that costs your agents seconds on every single call.
Centralised calling
Internal and external calls in one place, so nobody keeps a second phone app open.
Streamlined agent workflows
The contact center runs inside Teams rather than beside it, with no app-switching.
Easier onboarding
Agents already know Teams. Adding them to a queue is an admin task, not a training project.
Less friction, faster response
One presence state, one identity, one place the conversation lives.
Built for the modern contact center, powered by Teams
From intelligent call handling to deep visibility, SIPRTC turns your Teams workspace into a high-performance contact center.
Agent experience
- Native Teams interface
- No juggling softphones — agents work directly inside Teams.
- Presence-aware voice routing
- Syncs with Teams availability for smarter call assignment.
Smart operations
- Dynamic call routing
- Match every customer to the right agent, instantly.
- Live coaching and monitoring
- Supervisors can jump in, guide, or listen silently in real time.
Audit and insights
- Automatic call summaries
- AI-generated recaps sent straight after the call — searchable and shareable.
- Audit-ready recording logs
- Secure, timestamped recording and logging that stands up to review.
Frequently asked questions
What can I do with the Microsoft Teams integration?
Use Teams as your main communication hub — make and receive business calls, route conversations, and collaborate across departments without leaving the Teams interface.
Do I need any hardware or a complex setup?
No. The integration is cloud-native and works with your existing Teams environment. There is no extra equipment and no on-premise install.
Is this solution secure and compliant?
Yes. We follow enterprise-grade security practices and support compliance with standards such as GDPR and HIPAA where applicable.
Can this be used for contact center operations?
Yes. Connect Teams to your contact center stack for call routing, agent management and real-time insight, all inside the platform.
How long does it take to get started?
Most organisations are running in under 24 hours, depending on scale and customisation. We support you through onboarding.
Want to learn more about the Teams integration?
We will walk through how it fits your current Teams tenant, your numbers and your contact center.