Bring Microsoft Teams to Your Contact Center

Seamlessly connect your SIPRTC-powered voice platform with Teams. Unlock smooth, scalable customer conversations — all within your existing Teams environment.

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Why Integrate with Microsoft Teams?

Our integration brings Teams to the heart of your contact center —
eliminating app-switching and enabling smarter, faster conversations.

Speed

Centralized calling across internal and external teams

Multi-Channel

Streamlined agent workflows inside Microsoft Teams

Flows

Easier onboarding and agent management

Infrastructure

Improved responsiveness with less friction

Built for the Modern Contact Center, Powered by Teams

Give your agents the power to work smarter, faster, and better — all within Microsoft Teams. From intelligent call handling to deep visibility, SIPRTC turns your Teams workspace into a high-performance contact center.

Agent Experience
Agent Experience
Native Teams Interface
No Need To Juggle Softphones — Agents Work Directly Inside Teams.
Presence-Aware Voice Routing
Automatically Syncs With Teams Availability For Smarter Call Assignments.
Smart Operations
Smart Operations
Dynamic Call Routing
Match Every Customer To The Right Agent — Instantly.
Live Coaching & Monitoring
Supervisors Can Jump In, Guide, Or Listen Silently In Real Time.
Audit & Insights
Audit & Insights
Automatic Call Summaries
AI-Generated Recaps Sent Instantly Post-Call — Searchable And Shareable.
Audit-Ready Recording Logs
Stay Fully Compliant With Secure, Timestamped Recording And Logging.

Frequently Asked Questions

You can use Teams as your main communication hub — make and receive business calls, route conversations, and collaborate across departments without leaving the Teams interface.

Not at all. Our integration is cloud-native and works with your existing Teams environment — no extra equipment or complicated installations required.

Yes. We follow enterprise-grade security practices and ensure compliance with industry standards like GDPR and HIPAA where applicable.

Absolutely. You can connect Teams to your contact center stack — enabling call routing, agent management, and real-time insights directly within the platform

Most organizations can get up and running in under 24 hours, depending on the scale and customization needed. We provide full support during onboarding

Want to learn more about Teams integration?

Let’s talk. We’ll help you explore how it fits into your contact center.s.

Contact Our Team