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Ecommerce

Streamline ecommerce communication with SIPRTC

Reduce cart abandonment, deliver real-time order updates and scale personalised support — all through one secure omnichannel platform.

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Order and delivery notifications across channels
The problem

Ecommerce communication challenges

Cart abandonment

Customers drop out during checkout when nothing brings them back.

Order updates

People expect proactive notification on order status and shipping.

Support volume

High query volume across several channels, all at once, during a sale.

Personalisation

Targeted promotions and offers based on what the customer actually did.

Multi-channel engagement

Consistent communication across SMS, WhatsApp, voice and email.

SIPRTC for ecommerce

Purpose-built for ecommerce communication needs

A unified, omnichannel communication suite built to reduce cart abandonment, improve support and deliver personalised experiences at peak volume.

  • Multi-channel messaging
  • AI chatbots for customer support
  • No-code workflow builder
  • End-to-end encryption and compliance
  • Intelligent task routing with real-time reporting
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Support agent handling ecommerce queries
Capabilities

What you get with SIPRTC for ecommerce

  • Cart abandonment reminders
  • Order and shipping notifications
  • 24/7 AI chatbots
  • Multi-channel campaign management
  • Personalised promotions and offers
  • RBAC and SSO
  • Customer insight and real-time analytics
  • Task routing
Outcomes

Real-world results, powered by SIPRTC

  1. 01

    Recover lost sales

    Automatic SMS or WhatsApp reminders to customers who abandoned a cart.

  2. 02

    Proactive order updates

    Notify instantly on confirmation, shipment and delivery, on the preferred channel.

  3. 03

    AI-driven support

    Chatbots handle product, returns and refund questions around the clock.

  4. 04

    Targeted campaigns

    Engage segmented groups with personalised promotions by SMS, email and voice.

  5. 05

    Agent efficiency

    Smart routing sends queries to specialised teams, cutting resolution time.

Deployment

Choose where it runs

The same platform in three deployment models. Pick the one your compliance team can sign off.

Fastest start

Cloud

Multi-tenant and operated end to end by us.

$499 per month, plus the products you run

  • Full API surface
  • Managed media and carrier
  • 99.9% uptime SLA
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Most chosen Your telephony

Hybrid

Voice stack on your premises, on your own telephony. Everything else in our cloud.

$499 per month, plus one fee per voice stack

  • Media never leaves your site
  • Your carrier, your per-minute rates
  • No usage line on the invoice
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Single tenant

Private cloud

A dedicated instance on our infrastructure, isolated end to end.

$2,999 per month, plus $2,500 setup

  • Isolated data store
  • 99.95% uptime SLA
  • Premium support included
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Full control

Sovereign

The whole platform inside your perimeter. Nothing reaches our cloud.

$6,999 per month, plus $10,000 setup

  • Air-gap capable
  • Three voice stacks included
  • Mission-critical support included
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Other industries

Healthcare BFSI Automotive Travel & hospitality

Get ready for the next sale season

Tell us your peak-hour volumes. We will size the platform against them before you commit.

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